Introduction and Scope
MilitaryHearts (“we,” “us,” or “our”) operates the dating platform at www.concordstreetssp.com, connecting verified military service members and veterans with women seeking serious relationships. This Privacy Policy explains what data we collect, how we use it, and the specific protections we provide for military users who face unique operational security considerations.
By creating an account or using our platform, you agree to the practices described here. We encourage all members — especially those on active duty — to read this policy carefully. If you have questions about how your data is handled, visit our Contact page for direct assistance.
Information We Collect
We collect only the information necessary to provide a safe, verified dating experience. The categories below outline what we gather and why.
Profile Data
When you register, we collect your name, email address, age, location (city and state only — never precise coordinates), profile photos, and any biographical information you choose to share. You control what appears on your profile. We never require your rank, unit, base assignment, or deployment schedule.
Verification Data
To maintain trust and combat military dating scams, we verify profile photos through a selfie-matching process. Service members who choose to verify their military status submit documentation that is reviewed by our moderation team and then permanently deleted from our servers. We do not retain copies of military ID cards, DD-214 forms, or any government-issued credentials after verification is complete.
Usage Data
We collect platform analytics such as login frequency, pages viewed, messages sent, and feature interactions. This data is aggregated and anonymized where possible to improve matching algorithms and user experience. We do not track your location in real time, and we do not sell your data to third parties.
OPSEC Provisions for Military Members
Operational Security Built Into the Platform
MilitaryHearts was designed with operational security as a core principle, not an afterthought. Our OPSEC-aware system includes the following safeguards:
- No deployment locations stored. We do not collect or store information about where you are stationed, deployed, or scheduled to travel. Our location field is limited to city and state for matching purposes only.
- Encrypted messaging. All private messages between members are encrypted in transit and at rest. Our messaging system includes built-in OPSEC reminders that caution users against sharing base locations, unit designations, mission details, or travel itineraries.
- Automatic redaction of sensitive terms. Our system flags and warns users before they send messages containing common OPSEC-sensitive keywords such as specific base names, deployment dates, or operational details.
- Deployment Mode. Active duty members can pause their accounts during deployment with no visibility penalty. Your profile, matches, and conversations are preserved securely and reactivated when you return.
- No social media scraping. We do not pull data from your Facebook, Instagram, or other social accounts. What you share on MilitaryHearts stays on MilitaryHearts.
For members who want to learn more about identifying fraudulent profiles, our Safety Tips page covers how to check if someone is in the military, recognize romance scam patterns, and verify a service member's identity without compromising your own operational security.
Your Privacy Rights
Depending on your state of residence, you may have the following rights regarding your personal data:
- Access. You can request a copy of the personal data we hold about you at any time.
- Correction. You can update or correct inaccurate profile information directly through your account settings or by contacting us.
- Deletion. You can permanently delete your account and all associated data. Account deletion is irreversible and removes your profile, messages, and verification records within 30 days.
- Data Portability. You can request an export of your profile data in a machine-readable format.
- Opt-Out of Marketing. You can unsubscribe from promotional emails at any time using the link in every email or through your account settings.
To exercise any of these rights, email [email protected] with the subject line “Privacy Request.” We respond to all verified requests within 30 days.
How We Use Cookies
We use cookies to remember your login session, preserve theme preferences, and understand how members use the platform. We do not use cookies to track you across other websites. For a detailed breakdown of cookie types and how to manage them, see our Cookie Policy.
Data Retention
We retain profile data for as long as your account is active. When you delete your account, we remove your personal data from our production systems within 30 days and from backup systems within 90 days. Verification documents are deleted immediately after the verification process is complete — we do not retain military credentials.
Third-Party Services
We use a limited number of trusted third-party services for payment processing, email delivery, and analytics. These providers are contractually prohibited from using your data for their own purposes. We do not share your profile information, messages, or photos with advertisers or data brokers.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern related to military dating scams or suspicious activity on the platform, we are here to help.
1200 Concord Street, Suite 400
Arlington, VA 22202
For urgent safety concerns or suspected fraudulent profiles, visit our Safety Tips page or review our Terms & Conditions for platform rules and prohibited conduct.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated to active members via email at least 14 days before they take effect.